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Essential Customer Service Skills for Retail, Service Businesses, and More

$262.99 CAD

Description

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this 5-evening course, you will gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills will help you gain valuable skills in advancing your career.
We will discuss:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Retail customer service
Cash Handling
Cashing out & deposits
Help Desk & Call Centre Skills
Call Centre Industry Overview
Call Centre Telephone Sales
Career Options and Opportunities,
Call Centre telephone etiquette
Personal Computer Fundamentals for End Users
Internet fundamentals
Email writing and etiquette

Offering 1WS23: Wednesdays, Mar 22 Apr 19 2023, 6:30pm to 9:30pm, via livestreaming

Offering 2WS23: Wednesdays, May 3 to 31 2023, 6:30pm to 9:30pm, via livestreaming

Instructor: Laurie Silvester

Laurie is a team lead customer service professional, with over 30 years of customer service, including 15+ years of retail customer service, including a family run business, Art Knapp Plantland, The Milk Man Granville Island, and Justin Stitches (now Make), where she excelled at customer service, sales, opening and closing. Laurie has honed her skills while being part of a busy call centre team at Stormtech Performance Apparel, where she worked for 16 years, growing into the role of a team lead, lead trainer and account manager for 1million + level accounts, dealing with challenging situations and exceeded growth expectations all while keeping a smile!

 

Course Number: BF39
Instructor: Laurie Silvester
Semester: Winter/Spring 2023
Classroom: Via Livestreaming on your computer at home
Start Date:
End Date:
Start Time:
End Time:
Class Capacity: 30
Course Price: $262.99
Number of Sessions: 5

 

Additional information

Offering:

Offering 1WS23: Wednesdays, Mar 22 Apr 19 2023, 6:30pm to 9:30pm, via livestreaming, Offering 2WS23: Wednesdays, May 3 to 31 2023, 6:30pm to 9:30pm, via livestreaming