A new class series from our Supervisory Skills Certificate Program: Essential Conflict Resolution Skills For Supervisors & Leaders
Sometimes it seems that certain people just have a way of really getting under your skin. You probably have relationships at work that challenge you on a variety of levels. As a Supervisor you may have team members that always seem to be in conflict with each other or the whole team and everyone looks to you to resolve the issues. What do you do? Do you run from conflict, face it head on, try to find a win-win solution or like many people; do you feel like you don’t have the skills or confidence to deal with it?
This two-part workshop will provide your confidence, your awareness and provide you with hands-on skills training to assist you in dealing with one-on-one conflict, conflict in teams and interpersonal conflict.
Effective Conflict Resolution Skills –Part 2
Building on the information you learned in Part 1, we will now turn our attention to the practical application of that knowledge. In this workshop you will walk away with ready to use skills and techniques for dealing with:
The conflict toxins in teams that can de-rail team relationships and performance
Two tools for effectively mediating interpersonal conflict,
Building solutions by finding the common ground
Facilitating Team discussions for effective problem-solving
* Pre-requisite is Part 1
Offering 1WS: Wednesdays, February 17th to to February 24th 2021, 7pm to 9pm, via Livestreaming
Offering 2WS: Wednesdays, May 12th to May 19th 2021, 7pm to 9pm, via Livestreaming
About Instructor Alison Dennis, CPCC, ACC, Dip Rehab. & Disability Management
Alison brings over 25 years of experience in the Human Resources and Wellness industries, and is a highly effective communicator, international speaker, award-winning program designer, certified coach and project manager.
Alison is a relationship builder, instilling confidence and trust with clients and diverse staff teams.
|Classroom:||Via Livestreaming on your computer at home|
|Start Date:||February 17, 2021|
|End Date:||February 24, 2021|
|Start Time:||7:00 pm|
|End Time:||9:00 pm|
|Number of Sessions:||2|