Policies & Frequently Asked Questions

Click here to jump directly to our COVID-19 / cold and flu policy.

RESP/Bonds & Funding

Please note that we are an unaccredited institution. While being unaccredited has enabled us to offer courses at a lower cost than other institutions, it may make receiving funding or withdrawing from your RESP not possible.

Taxes

Course fees listed on our website or in the catalogue do not include tax. All courses are subject to GST (5%).

Program Cancellation Policy

Fraser Valley Continuing Education reserves the right to cancel courses with low enrollment. When a course is cancelled, students will have the following options:

  1. Receive a full refund for the program;
  2. Ask to have their registration fee applied to the next offering of the course or;
  3. Apply the course registration fee to a program of their choice that still has space available in it

If a course has to be cancelled, students will be notified by phone or email up to a day before the class.

Refund Policy – Updated February 1, 2025

Please read the below policy carefully.

For Multi- day Courses

When student notice of a course withdrawal is received 7 business days or more prior to the start of the class,  regardless of reason, the fees are as follows:

  • $0-$299.99  –  A $35.00 Administration fee will be charged off the total cost of the program the remaining amount will be refunded.
  • $300.00+  –   A 15% Administration fee will be charged off the total cost of the program, not payments received, and the remaining amount will be refunded.

When Student notice of course withdrawal is received less than 7 business days prior to the start of the class, regardless of reason, the fees are as follows:

  • 3 business days or more prior, a 50% refund is offered, or student may opt to transfer to the next offering of the course without penalty.
  • When Student notice of course withdrawal is received on or after the first day of the course, there is no refund.
  • Certificate Programs are Non-Refundable. Credits and Transfers are situational at the discretion of FVCE.

For One Day Courses:

When student notice of a course withdrawal is received 7 business days or more prior to the start of the class,   regardless of reason, student will receive a refund minus $35 administration fee

  • No refunds will be provided when Student notice of withdrawal is received less than 7 business days prior to the start date of the course. Non-refundable transfers and credit notes may be issued in this scenario.
  • Due to the preparation required of our instructors for class, no transfers or credit notes will be given within three business days before the start of a one day course.

NSF Cheques

There will be a service charge of $25 levied against all cheques returned as NSF.

Cold and Flu Policy and COVID-19 Statement

  • If you are sick, please stay home.
  • Use of mask:  Mask use is optional and welcomed in the office or in classes. 
  • Hand sanitizer: Stations are set up and visible around the classroom and administration office.  

We would also like to remind everyone that every member of our community has the right to be treated with respect and dignity in our classes and office. No person should be targeted in any way or subjected to discrimination resulting from a misplaced perception that they may be a carrier of a communicable disease based on their perceived disability, race, ancestry, place of origin or otherwise. Any discrimination or harassment will not be tolerated.

If you have any more questions, please visit the Canada Health FAQ webpage.