Move up and Grow as a Dental Receptionist

Fall 2024 Registration Is NOW OPEN

Program formerly offered through Kwantlen University College. There is a huge demand for well-trained Dental Receptionists. During the past few years, most of our students have had a good job lined up before the course even finished. Over the past 20 years, this program has gained a reputation throughout the dental profession for graduating top-notch dental receptionists who are capable of performing efficiently on their first day of work.

In-Person training near Downtown Langley, BC

Learn in-person from an experienced instructor with over 40 years of field experience. All classes are taught on Tuesday and Thursday, from 9:15am to 2:30pm, Pacific Standard Time.

A respected and Diverse Industry with plenty of opportunity

A rewarding career with excellent employer retention rates. Enjoy engaging with clients, as you will have the tools to keep up with a changing and exciting industry.

Total Cost of Program:

$3899.00 + 5% GST of $194.95, for a total of $4093.95 CAD. This includes all class materials, and the use of a laptop with all needed software already installed.

There is NO additional cost for international students. NO student access fees, NO insurance fees, and NO additional fees for books or supplies. This inclusive pricing is universal.

Graduate without student debt! Please see payment plan option, below.

Choose your payment option:

Single Payment

A single payment of $4093.95, including GST.

NO additional fees for textbooks or practicums or other student fees.

NO additional cost for international students.

Must be paid in full at time of registration.

Your seat is not secured until full payment is received.

4 Payments over 4 months

Break the MOA program into four easy payments.

On registration, pay:

30 days later, pay:

60 days later, pay:

90 days later, pay:

Total payments = $4093.95. NO additional cost to use the Payment Plan.

NO additional fees for textbooks or practicums or other student fees.

NO additional cost for international students.

Your seat is secured at the time of the first payment.

Tired of a job that leaves you worn out, drained, and unfulfilled? Discover a great new career as a Dental Receptionist!

Instead, imagine this:
– You spend every day helping people stay healthy and happy
– Be part of a supportive team that respects you and your expertise
– A job that frees your evenings and weekends
– A team that you can stick with for many years, workmates become your second family
– Great pay, benefits, and opportunity to advance
– Graduate in only a few months, and virtually all of our graduates have a job waiting for them before they even finish their training.

Imagine a job that offers:
– NO being on your feet all day
– NO working in food service
– NO expensive student loans (Pay as you go, interest-free!)
– NO debt on graduation!
– NO retail
– NO unstable bouncing from job-to-job

Additional Benefits of this Program

Learn LIVE In person from an experienced Instructor

Your Instructor Pam Welch has over 42 years experience working in all areas of the dental management profession. Pam is well known for her consulting, office management and educational training abilities. Pam consults dentists on an ongoing basis as a consultant and dental practice efficiency expert.

Pam has spent the past 30 years developing and modifying this program, to assure that the program content is detailed, accurate, current, and very in depth, to provide an expanded vision and philosophy of dentistry that may not be found in other programs.

Pam has written this program specifically to produce quality graduates that will be successful in the dental field, and invaluable team members to their employers.

Part of your grade is to enter a clinical placement in a dental clinic. For many, this practicum experience is the gateway to long-term full-time employment in the healthcare system. Some keys to a successful practicum experience are excellent communication skills, compassion for patients, maintaining confidentiality, and an eye for detail. Completion of this overall program is dependent on a satisfactory evaluation from the clinical site.

Detailed Course Outline

The Dental Receptionist’s position entails being efficient, accurate and detailed in the handling of a variety of responsibilities in office administration, as well as being effective in communicating information to patients regarding diagnosed dental treatments. Duties include but are not limited to appointment scheduling, patient and insurance billing, dental records upkeep, and the maintenance of all systems crucial to the success of the dental practice.

This program prepares students to efficiently handle all areas of the Dental Receptionist position with a professional and dynamic approach. Extensive training in the causes and prevention of dental problems in all specialty areas is provided to instill a solid understanding of the concepts in dentistry, and be able to provide assistance to the dentist regarding patient education.

Course content includes in-depth coverage in the following areas:
• Introduction to Dentistry
• Tooth Anatomy and Identification Systems
• Dental Terminology and Abbreviations
• Legal Conduct and Ethical Standards pertaining to dentistry
• Professional Communications
• Effective Appointment Scheduling
• Effectively Dealing with Insurance Companies
• Insurance Plans (Rules, Clauses, Limitations and Coverage Specifics)
• Fee Guide Coverage
• Dental Billing and Estimates
• Office Administration Duties
• Records Maintenance
• Systems Management
• Account Management
• Computerized Accounting

Dental Specialties
• Preventive Dentistry and the Philosophy of Care
• Restorative Dentistry
• Periodontics
• Endodontics
• Dentures and Bridges
• Oral Surgery
• Orthodontics
• Implants
• Periodontal Dentistry
• Laser and Sedation Dentistry, Whitening, Botox, Cosmetics, Dental Spa Concepts
• Basic Radiology
• Dental Office simulation using Maxident

• Grade 12 or mature student status
• Strong verbal and written proficiency in English (ESL testing may be required)

Graduation Requirements
• 90% attendance
• 70% grade average
• Two week full-time practicum (64-80 hrs) Note: this is in addition to the 32 sessions.

Course Fees Include
• Use of a laptop computer, course materials, exercises, study resources and dental office software program.
• Dental Office Administrative Binder
• Dental Fee Schedule Binder
• All materials and supplies other than pens, pencils, tabs and three-ring binder, which students must supply.

Please call the office with questions, at 604-533-4227.