Friday, June 2, 2023

Fraser Valley Continuing Education

Serving the diverse communities of the Fraser Valley, BC

Policies & FAQ’s

Policy Page

Click here to jump directly to our COVID-19 / cold and flu policy.

Taxes

Course fees listed on our website or in the catalogue do not include tax. All courses are subject to GST (5%).

Program Cancellation Policy

Fraser Valley Continuing Education reserves the right to cancel courses with low enrollment. When a course is cancelled, students will have the following options:

  1. Receive a full refund for the program;
  2. Ask to have their registration fee applied to the next offering of the course or;
  3. Apply the course registration fee to a program of their choice that still has space available in it
  4. Paid in full Certificate programs are non refundable once paid for, only a credit note will be issued to your account if not finished or the student changes programs.

If a course has to be cancelled, students will be notified by phone or email up to a day before the class.

 

Refund Policy

Please read the below policy carefully.

For Multi- day Courses:

  • When student notice of course withdrawal is received no less than 7 days prior to the start of the class, Students will receive a refund minus $35 administration fee.
  • When Student notice of course withdrawal is received less than 7 days prior to the start of the class, a 50% refund is offered, or student may opt to transfer to the next offering of the course without penalty. (must be done 72 hours before class starts)
  • When Student notice of course withdrawal received after first day of course, no refund is offered.

For One Day Courses:

  • When Student notice of course withdrawal is received prior to seven business days before the start of the course, Student will receive a refund minus $35 administration fee.
  • No refunds will be provided when Student notice of withdrawal is received less than seven days prior to the start date of the course.
  • No Transfers or credit notes will be given 48 hours before the start of a one day course.

NSF Cheques

There will be a service charge of $25 levied against all cheques returned as NSF.

Cold and Flu Policy and COVID-19 Statement

Welcome back, we’re happy to have you here!

  • Mandatory self assessment:  Before you arrive, we ask that you complete the BC COVID-19 Self-Assessment: https://bc.thrive.health/covid19/en Or use the app “BC COVID-19 support”
  • Use of mask:  To protect yourself, other students, and staff, it is now mandatory that you wear a mask while in the administration office. Mask use in classes is is also mandatory. (Rev Dec. 15 2021.) If you do not have a mask and would like one, one will be provided for you. 
  • Arrival time:  Please do not arrive more than 10 minutes before your class.
  • Students only:  For the safety of everyone, we request at this time that only students enter the administration office or classroom/school.
  • Bring only what you need:  We request that you only bring what you need for class. ie: no backpacks, heavy jackets. 
  • Hand sanitizer: Stations are set up and visible around the classroom and administration office, please use them frequently.
  • Walk-in traffic:  We provide in-person assistance for registrations. All visitors MUST wear a mask and use hand sanitizer before entering the office. Appointments are not necessary but would be appreciated, and can be made by phone or email, at 604-533-4227 or info@fraservalleycontinuingeducation.ca . Messages will be returned during office hours (Fall hours: 9:30am to 4:00pm Mon-Fri, Summer hours: 9:30am to 3:30pm. Further reduction of hours may be the case during the summer. Please check announcements on our social media, the main page of this website, Google, and in our voicemail greeting.)
  • PRE-REGISTER: All classes should be registered prior to the start of class by using our online registration system or by calling the administration office at 604-533-4227.
  • Sanitization: The classrooms are thoroughly cleaned after each class and the administration office is disinfected regularly throughout the day.

These protocols are in place to ensure the health and safety of you, your loved ones, our staff, and their families.  We thank you for your patience and understanding as we navigate through these unique times.  

We would also like to remind everyone that every member of our community has the right to be treated with respect and dignity in our classes and office. No person should be targeted in any way or subjected to discrimination resulting from a misplaced perception that they may be a carrier of a communicable disease based on their perceived disability, race, ancestry, place of origin or otherwise. Any discrimination or harassment of this nature will not be tolerated.

If you have any more questions, please visit the Canada Health FAQ webpage.