Policies & FAQ’s

Answers to your frequently asked questions:

FAQ’s coming soon…


Taxes

Course fees listed on our website or in the catalogue do not include tax. All courses are subject to GST (5%).

Program Cancellation Policy

Fraser Valley Continuing Education reserves the right to cancel courses with low enrollment. When a course is cancelled, students will have the following options:

  1. Receive a full refund for the program;
  2. Ask to have their registration fee applied to the next offering of the course or;
  3. Apply the course registration fee to a program of their choice that still has space available in it

If a course has to be cancelled, students will be notified by phone no later than 3 days prior to the start of the course.

 

Refund Policy

Please read the below policy carefully.

For Multi- day Courses:

  • When student notice of course withdrawal is received no less than 7 days prior to the start of the class, Students will receive a refund minus $35 administration fee.
  • When Student notice of course withdrawal is received less than 7 days prior to the start of the class, a 50% refund is offereed, or student may opt to transfer to the next offering of the course without penalty.
  • When Student notice of course withdrawal received after first day of course, no refund is offered, or student may opt to transfer to the next offering of the course without penalty.

For One Day Courses:

  • When Student notice of course withdrawal is received prior to seven business days before the start of the course, Student will receive a refund minus $35 administration fee.
  • No refunds will be provided when Student notice of withdrawal is received less than seven days prior to the start date of the course.

NSF Cheques

There will be a service charge of $25 levied against all cheques returned as NSF.