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Policies & FAQ’s

Policy Page

Click here to jump directly to our cold and flu policy.

Taxes

Course fees listed on our website or in the catalogue do not include tax. All courses are subject to GST (5%).

Program Cancellation Policy

Fraser Valley Continuing Education reserves the right to cancel courses with low enrollment. When a course is cancelled, students will have the following options:

  1. Receive a full refund for the program;
  2. Ask to have their registration fee applied to the next offering of the course or;
  3. Apply the course registration fee to a program of their choice that still has space available in it

If a course has to be cancelled, students will be notified by phone no later than 3 days prior to the start of the course.

 

Refund Policy

Please read the below policy carefully.

For Multi- day Courses:

  • When student notice of course withdrawal is received no less than 7 days prior to the start of the class, Students will receive a refund minus $35 administration fee.
  • When Student notice of course withdrawal is received less than 7 days prior to the start of the class, a 50% refund is offereed, or student may opt to transfer to the next offering of the course without penalty.
  • When Student notice of course withdrawal received after first day of course, no refund is offered, or student may opt to transfer to the next offering of the course without penalty.

For One Day Courses:

  • When Student notice of course withdrawal is received prior to seven business days before the start of the course, Student will receive a refund minus $35 administration fee.
  • No refunds will be provided when Student notice of withdrawal is received less than seven days prior to the start date of the course.

NSF Cheques

There will be a service charge of $25 levied against all cheques returned as NSF.

Cold and Flu Policy and COVID-19 Statement

Fraser Valley Continuing Education is committed to keeping its students, staff and community as safe as possible during this cold and flu season. As has been reported by health authorities, there are many cautions we can put in place to protect the most vulnerable of our community.

Our specific responses include shrinking class sizes, so that everyone has a separate table, and students are farther apart. We have also implemented more frequent sanitizing on all desks, keyboards, monitors, hard surfaces of chairs, door handles, lightswitches, kitchen facilities, and more, which is done between each session. (Ie. between each person’s use.)

We also ask that our students and staff follow the following precautions to keep everyone as healthy as possible.

#1. Don’t panic.

#2. If you are showing symptoms of illness, stay home. Call the office at 604-533-4227 to make arrangements regarding your class. This goes for instructors and students. If you start to feel ill during a class, let your instructor know and go home immediately.

#3. Wash your hands thoroughly and frequently with soap and water for 20 seconds.

#4. Sneeze or cough into a disposable tissue, and then throw the tissue away.

#5. Keep some physical distance from others.

We would also like to remind everyone that every member of our community has the right to be treated with respect and dignity in our classes and office. No person should be targeted in any way or subjected to discrimination resulting from a misplaced perception that they may be a carrier of a communicable disease based on their perceived disability, race, ancestry, place of origin or otherwise. Any discrimination or harassment of this nature will not be tolerated.

If you have any more questions, please visit the Canada Health FAQ webpage.

We remain closed, but we're committed to keep classes going through the next few weeks.

All classes that are normally scheduled for the next few weeks will continue, either by being re-scheduled, or in some cases, through livestreaming. If you're worried about cancellations, don't. Your class will be delivered one way or another.
We will communicate with all registered students via email. Please be sure to check your spam folder if you don't see any announcements.
Like all small businesses, we rely on our registrations to keep the school going. Without training opportunities, those looking for new careers in the next year will not have the education they need to move on. That's why we're committed to postponing classes, rather than cancelling them.