Dental Receptionist Certificate Program

Description

Fall Program Dates – Tuesdays & Thursdays, September 16, 2025 until January 25, 2026 , 9:15am to 2:30pm
[No Class September 30 for Truth & Reconciliation Day, No Class November 11 for Remembrance Day, Last Day Before Christmas – December 18, First Day Back After Christmas – January 6, 2026]

Tired of a job that leaves you worn out, drained, and unfulfilled? Discover a great new career as a Dental Receptionist!

Imagine a job that offers:
– NO being on your feet all day
– NO working in food service
– NO expensive student loans (Pay as you go, interest-free!)
– NO debt on graduation!
– NO retail
– NO unstable bouncing from job-to-job

Instead, imagine this:
– You spend every day helping people stay healthy and happy
– Be part of a supportive team that respects you and your expertise
– A job that frees your evenings and weekends
– A team that you can stick with for many years, workmates become your second family
– Great pay, benefits, and opportunity to advance
– Graduate in only a few months, and most of our graduates have a job waiting for them before they even finish their training.

Recommendation:

January 10, 2024

We hired one of your former students years ago and she has been a great asset to our office.

Out of all the programs,  your students come out the most prepared. I would feel very comfortable hiring a new grad from your program.

If you have any students about to graduate, that are looking for work, please pass on my contact information.

Robyn Sterling, Office Manager/Hospital Coordinator
Cedar Ridge Dental

 

Please note that your initial deposit is required to hold your seat in any class. Additional payments can be made via the payment plan, details visible at checkout.

Please call the office with questions at 604-533-4227.

Program formerly offered through Kwantlen University College.

Payment plan now available! Break your investment into four equal payments of 25%. Details available after item is added to your cart.

There is a huge demand for well-trained Dental Receptionists. During the past few years, most of our students have had a good job lined up before the course even finished. Over the past 20 years, this program has gained a reputation throughout the dental profession for graduating top-notch dental receptionists who are capable of performing efficiently on their first day of work.

The Dental Receptionist’s position entails being efficient, accurate and detailed in the handling of a variety of responsibilities in office administration, as well as being effective in communicating information to patients regarding diagnosed dental treatments. Duties include but are not limited to appointment scheduling, patient and insurance billing, dental records upkeep, and the maintenance of all systems crucial to the success of the dental practice.

This program prepares students to efficiently handle all areas of the Dental Receptionist position with a professional and dynamic approach. Extensive training in the causes and prevention of dental problems in all specialty areas is provided to instill a solid understanding of the concepts in dentistry, and be able to provide assistance to the dentist regarding patient education.

Course content includes in-depth coverage in the following areas:
• Introduction to Dentistry
• Tooth Anatomy and Identification Systems
• Dental Terminology and Abbreviations
• Legal Conduct and Ethical Standards pertaining to dentistry
• Professional Communications
• Effective Appointment Scheduling
• Effectively Dealing with Insurance Companies
• Insurance Plans (Rules, Clauses, Limitations and Coverage Specifics)
• Fee Guide Coverage
• Dental Billing and Estimates
• Office Administration Duties
• Records Maintenance
• Systems Management
• Account Management
• Computerized Accounting

Dental Specialties
• Preventive Dentistry and the Philosophy of Care
• Restorative Dentistry
• Periodontics
• Endodontics
• Dentures and Bridges
• Oral Surgery
• Orthodontics
• Implants
• Periodontal Dentistry
• Laser and Sedation Dentistry, Whitening, Botox, Cosmetics, Dental Spa Concepts
• Basic Radiology
• Dental Office simulation using Maxident

Prerequisites:
• Grade 12 or mature student status
• Strong verbal and written proficiency in English (ESL testing may be required)

Graduation Requirements
• 90% attendance
• 70% grade average
• Two-week full-time practicum (64-80 hrs) Note: this is in addition to the 32 sessions.

Course Fees Include
• Use of a laptop computer, course materials, exercises, study resources, and dental office software program.
• Dental Office Administrative Binder
• Dental Fee Schedule Binder
• All materials and supplies other than pens, pencils, tabs, and three-ring binder, which students must supply.

Your Instructor Pam Welch has over 44 years of experience working in all areas of the dental profession, including Office Manager. Pam is well known for her Consulting, Office Management, and Educational Training abilities. Pam consults dentists on an ongoing basis as a consultant and dental practice efficiency expert.

Pam has spent the past 30 years developing and modifying this program to ensure that the program content is detailed, accurate, current, and very in-depth to provide an expanded vision and philosophy of dentistry that may not be found in other programs.

Pam has written this program specifically to produce quality graduates who will be successful in the Dental field and invaluable team members to their employers.

Program Information and Schedule:

32 Day sessions (plus practicum)

Offering 1F25: Tuesdays & Thursdays, September 16, 2025 to January 25, 2026, 9:15am to 2:30pm, Credo Christian High School 21846 52 Ave Langley

[No Class September 30 for Truth & Reconciliation Day, No Class November 11 for Remembrance Day, Last Day Before Christmas – December 18, First Day Back After Christmas – January 6, 2026]