Conflict Resolution for Leaders

Description

Do you avoid the conflict, face it head on, try to find a win-win solution, or like many people; do you feel like you don’t have the skills or confidence to deal with it and so avoid it instead hoping it will just go away? This comprehensive class will build your confidence and awareness, as well as provide you with hands-on skills training to assist you in dealing with one-on-one conflict, conflict in teams, and interpersonal conflict in your relationships. A must-have program for anyone in a relationship with others.

By the end of the class, you will:
· Understand Relationship dynamics – the foundation for understanding how conflict happens
· Learn what your preferred Conflict Resolution Style is and how to leverage different conflict styles to more effectively deal with conflict in relationships
· Develop skills and a process for managing difficult conversations to achieve the desired outcomes while still preserving the relationship

• Understand how conflict happens in teams and how to effectively resolve It so your team’s efforts are not de-railed
• You will receive a conflict style assessment plus four conflict resolution tools to assist you in dealing with conflict with confidence

Course Fee includes assessments and a comprehensive Participant Handbook

A Certificate will be issued upon course completion.

Offering 1F24: Wednesdays, Nov 6 to 27 2024, 7:00pm to 9:30pm, via Livestreaming

Instructor: Alison Dennis, CPCC. ACC
Class Capacity: 30