Dental Receptionist Certificate Program

Description

DISCOVER A GREAT NEW CAREER AS A DENTAL RECEPTIONIST!

This isn’t just another job—it’s the first step in a career you’ll be proud of.
Start building your future today, and make a real difference from the front desk.

 

FALL PROGRAM DATES:

DAYS: Tuesdays & Thursdays

DURATION: September 16, 2025 to January 25, 2026

TIME: 9:15am to 2:30pm

PLEASE NOTE:
No Class September 30 -Truth & Reconciliation Day
No Class November 11 – Remembrance Day
December 18 – Last day of classes before Christmas Break
January 6, 2026 – Classes resume after Christmas Break
32 Day sessions in classroom, plus 64-80 hour two week practicum

 

 

Tired of jobs that leave you drained, broke, or stuck?
Forget being on your feet all day, juggling fast food shifts, dealing with cranky customers, or racking up student debt.

Now, picture this instead:
✅ No retail. No food service. No giant loans.
✅ Just a direct path to a stable, meaningful career—without years in school or a mountain of debt.

What if your job looked like this?

• You help real people feel better, every single day
• You’re part of a team that values you and has your back
• Your evenings and weekends are truly yours
• Your coworkers become lifelong friends
• You earn great pay and benefits—and there’s room to grow
• You graduate in just months, and often walk into a job before you finish training

As a dental receptionist, your days look like this:

• You greet patients with a smile and help keep the office running smoothly
• You’re a key part of a professional, supportive dental team
• You work regular hours—your evenings and weekends are finally free
• You enjoy job stability, great pay, and benefits
• You build lasting relationships with coworkers and patients alike
• You manage appointments, phone calls and emails
• You ensure a positive first impression for patients and future patients alike
• You confidently file patient records, insurance forms and other documents
• You process payments, manage patient accounts and prepare billing statements
• You verify patient information, submit insurance claims and handle follow-ups
• You keep track of inventory and order supplies as needed
• You create and maintain a welcoming and organized atmosphere for patients and staff
• You maintain the upkeep of dental records

This is more than a job. It’s a career with purpose—and it starts sooner than you think.

 

 

 

WHY DENTAL RECEPTION?
WHY FRASER VALLEY CONTINUING EDUCATION?

There is a huge demand for well-trained Dental Receptionists. During the past few years, most of our students have had a good job lined up before the course even finished!
Over the past 20 years, this program has gained a reputation throughout the dental profession for graduating top-notch dental receptionists who are capable of performing efficiently on their first day of work.

The Dental Receptionist’s position entails being efficient, accurate and detailed in the handling of a variety of responsibilities in office administration, as well as being effective in communicating information to patients regarding diagnosed dental treatments.

This program prepares students to efficiently handle all areas of the Dental Receptionist position with a professional and dynamic approach.  Extensive training in the causes and prevention of dental problems in all specialty areas is provided to instill a solid understanding of the concepts in dentistry, and be able to provide assistance to the dentist regarding patient education.

Course content includes in-depth coverage in the following areas:
• Introduction to Dentistry
• Tooth Anatomy and Identification Systems
• Dental Terminology and Abbreviations
• Legal Conduct and Ethical Standards pertaining to dentistry
• Professional Communications
• Effective Appointment Scheduling
• Effectively Dealing with Insurance Companies
• Insurance Plans (Rules, Clauses, Limitations and Coverage Specifics)
• Fee Guide Coverage
• Dental Billing and Estimates
• Office Administration Duties
• Records Maintenance
• Systems Management
• Account Management
• Computerized Accounting

Dental Specialties:
• Preventive Dentistry and the Philosophy of Care
• Restorative Dentistry
• Periodontics
• Endodontics
• Dentures and Bridges
• Oral Surgery
• Orthodontics
• Implants
• Periodontal Dentistry
• Laser and Sedation Dentistry, Whitening, Botox, Cosmetics, Dental Spa Concepts
• Basic Radiology
• Dental Office simulation using Maxident

 

 

PREREQUISITES/ADMISSION REQUIREMENTS:
• Grade 12 or mature student status
• Strong verbal and written proficiency in English (ESL testing may be required)
• Legally entitled to study/take schooling in Canada

GRADUATION REQUIREMENTS:
• 90% attendance
• 70% grade average
• Must successfully complete and pass two-week full-time practicum (64-80 hours).  This is in addition to the 32 classroom sessions.

COURSE FEES INCLUDE:
• Use of a laptop computer, course materials, exercises, study resources, and dental office software program
• Dental Office Administrative Binder
• Dental Fee Schedule Binder
• All materials and supplies other than pens, pencils, tabs, and three-ring binder, which students must supply

 

THIS ISN’T JUST ANOTHER JOB — IT’S THE FIRST STEP IN A CAREER YOU’LL BE PROUD OF.

 

 

Payment plan now available! Break your investment into four equal payments. Details available after item is added to your cart.

 

 

ABOUT YOUR INSTRUCTOR:

Your Program Instructor, Pam Welch, has over 44 years of experience working in all areas of the dental profession, including Office Manager.
Pam is well known for her expertise, competence and professionalism in Consulting, Office Management, and Educational Training.
Pam consults dentists on an ongoing basis in her role as a Consultant and Dental Practice Efficiency Expert.

Pam has spent the past 30 years developing and modifying this program to ensure that the program content is detailed, accurate, current, and very in-depth;
to provide an expanded vision and philosophy of dentistry that may not be found in other programs.

Pam has written this program specifically to produce quality graduates who will be successful in the Dental field and invaluable team members to their employers.
Program formerly offered through Kwantlen University College.

 

 

Offering 1F25: Tuesdays & Thursdays, September 16, 2025 to January 22, 2026, 9:15am to 2:30pm, Credo Christian High School 21846 52 Ave Langley

[No Class September 30 for Truth & Reconciliation Day, No Class November 11 for Remembrance Day, Last Day Before Christmas – December 18, First Day Back After Christmas – January 6, 2026]